Current Sky customer having Issue with activating new esim

[Mannamum]

Hope someone can helpI have a Sky mobile account and was sent an option to upgrade my phone. I decided this was a good idea and decided to change data package at the same time. I was asked if I wanted to keep my current number and if I wanted new phone to be sim card or esim. I chose the later and sure enough my new phone turned up. I tried to activate esim as instructed and had an error message come up saying unable to activate. I am now unable to use the new mobile that I purchased and cant get a straight answer on when/if my mobile package has been started/activated. Please help? Thanks

[PandJ2020]

If you wanted to keep your phone number then the only (easy) option is to use your existing SIM/dataplan.

Any new plan you purchase will be a new phone number.

(If you want to keep your number then you have to port it out of the network and back to the new SIM)

[caesarome]

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@Mannamum wrote:

I was asked if I wanted to keep my current number and if I wanted new phone to be sim card or esim

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If you selected the option to keep your current number then this new data package should have been applied against it and not against a new esim so does your current sim still work ?

[Janste9000]

I have received my new phone, but unable to use it at present,  the e sim, isn't active