Credit balance

[Kirsty1031]

I have credit still on my sky account but I do not have broadband and telephone with you anymore. How do I get that back?

[Daniel0210]

@Kirsty1031 

You have posted on the Sky Mobile board. Have you recently cancelled a Sky mobile subscription? 

If so, these refunds after cancelling should take about 6 weeks from your last day of connection but posts here suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note: [The same applies if you’ve moved address since cancelling and you’ve had an email from Sky about posting a cheque to you. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address which will take time].

Before we can escalate it to Sky please confirm in your reply that…it’s currently showing as a credit on your Sky account, if the payment method is still active, and whether you’ve moved address since leaving.