I was sent 2 phones by accident. I returned one of them. I have the tracking receipt and confirmation of delivery with a photo and signature. Yet sky still haven't cancelled my contract and continue to charge me for a phone I don't have. It's so distressing when money is tight and you're already paying for 3 other contracts. They are trying to find the phone and have escalated it to fraud department. Why should I have to wait for them to find it? It's their error. Every time I call there are never sufficient notes on the system. I have to start all over again. I'm getting nowhere. So frustrated. Think financial ombudsman is my only hope now.
