Convert to eSim - 2FA error "sending failed"

[Duck+off287]

I need to convert my existing Sim card to an eSim to then transfer to a new device.

When navigating through the process under Sim options, I get to the Quick security check screen which correctly displays my Sky mobile number but when I click "Send security code" I get a red banner alert "Sending failed" and so cannot progress any further.

Same result on a desktop and mobile.

[63johnw]

Hi @Duck+off287  to try and get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Duck+off287.