I have for several months had incoming calls refused as the user says they get a message stating you have dialled an incorrect number but it is actually correct. I also have issues making calls whereby calls never connect and just say dialling but then disconnect This is a known issue to Sky but noone is offering help and its 99% certain a new simple is required
If you meant to type a new sim is required then ask Sky to send a replacement in case yours has developed a fault. These are sent out via Royal Mail.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
A simple thing of turning your phone off and on or switching to Airplane mode doesn't help.... ive done all the basics and uploaded new network settings
Nowhere on Sky App or website does it offer a SIM replacement..... gave up phoning as either get cut off, wrong department or noone ever answers
At the bottom of the above link select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.
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That link is useless, already accessed that via APP and it just gives you phone numbers again or try Community.... ive been there already and chat is a waste of space as noone understands you as is the same with any live chat service
Have you just tried saying you believe you sim has developed a fault so can they send you a replacement sim to try so without going into to much detail ?
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