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Discussion topic: Complaint about stolen mobile

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Avatar for Mazhar3
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This message was authored by: Mazhar3

Message posted on ‎19 Nov 2025 03:28 PM

Complaint about stolen mobile

My mobile iPhone 15 Pro Max is stolen which I had already reported and requested to your team member for doing inactivate my device he replied me that your phone is inactive now about 15 days before ,but today I got email and message that your device is active why you have not done my device inactivated wether my all sensitive personal data is in that mobile
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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎19 Nov 2025 03:45 PM

Re: Complaint about stolen mobile

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mazhar3  this isn't sky CS here just fellow customers. You will need to call sky or use the social media links at the bottom of this page to get in touch with Sky. 

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This message was authored by: caesarome

Message posted on ‎19 Nov 2025 04:16 PM

Re: Complaint about stolen mobile

Posted by a Superuser, not a Sky employee. Find out more

@Mazhar3 

If you reported the phone as stolen then Sky should have blocked it so did they tell you they did this ?

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