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Discussion topic: Charging problems

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This message was authored by: Emma776

Charging problems

The original apple charger that came with the phone stopped charging my phone so I tried a different socket and also plug which didn't resolve the issue. 
Opened a new charger which charged my phone and then this charger only worked for a few days so then tried a new charger again which didn't work at all.

 

sometimes the my phone will charge using a charger but then sometimes it doesn't and I have tried different official wires, plugs and also where it's plugged into the mains.

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This message was authored by: 63johnw

Re: Charging problems

Posted by a Superuser, not a Sky employee. Find out more

Hi @Emma776  sounds like there is an issue with the charging socket in the phone. How old is it ? 

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This message was authored by: Daniel0210

Re: Charging problems

Posted by a Superuser, not a Sky employee. Find out more

@Emma776 wrote:

The original apple charger that came with the phone …


@Emma776 

I presume it's a pretty old iPhone as Sky haven't supplied a new charger with an iPhone for a good few years now. 


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This message was authored by: Emma776

Re: Charging problems

Only had it about a month now, just over. It's the iPhone 17e

This message was authored by: 63johnw

Re: Charging problems

Posted by a Superuser, not a Sky employee. Find out more

I would take it to an Apple Store @Emma776  and ask them to look at it.

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This message was authored by: caesarome

Re: Charging problems

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210 wrote:

I presume it's a pretty old iPhone as Sky haven't supplied a new charger with an iPhone for a good few years now. 


It would be Apple not Sky that do or do not supplier the charger. I recently got a iphone 17 not from Sky and to my surprise it did come with the cable.

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This message was authored by: Emma776

Re: Charging problems

The iPhone 17e came with a charging cable not a plug but the cable is not working, I've only had the phone about a month give or take a little, The phone and cable came from Sky itself.

This message was authored by: caesarome

Re: Charging problems

Posted by a Superuser, not a Sky employee. Find out more

Do you have an Apple store near you that you could take the phone, cable and charging plug so they can look at it for you ?

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This message was authored by: Emma776

Re: Charging problems

We don't have one locally but can travel to our nearest one soon. Thank you everyone for all your help, it's very much appreciated.

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