Discussion topic: Charging problems
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Message posted on 16 May 2026 05:49 PM
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Charging problems
The original apple charger that came with the phone stopped charging my phone so I tried a different socket and also plug which didn't resolve the issue.
Opened a new charger which charged my phone and then this charger only worked for a few days so then tried a new charger again which didn't work at all.
sometimes the my phone will charge using a charger but then sometimes it doesn't and I have tried different official wires, plugs and also where it's plugged into the mains.
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All Replies
Message posted on 16 May 2026 05:50 PM - last edited: 16 May 2026 05:50 PM
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Re: Charging problems
Hi @Emma776 sounds like there is an issue with the charging socket in the phone. How old is it ?
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Message posted on 16 May 2026 05:52 PM
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Re: Charging problems
@Emma776 wrote:
The original apple charger that came with the phone …
I presume it's a pretty old iPhone as Sky haven't supplied a new charger with an iPhone for a good few years now.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Message posted on 16 May 2026 05:53 PM
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Re: Charging problems
Only had it about a month now, just over. It's the iPhone 17e
Message posted on 16 May 2026 06:34 PM
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Re: Charging problems
I would take it to an Apple Store @Emma776 and ask them to look at it.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 16 May 2026 07:26 PM
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Re: Charging problems
@Daniel0210 wrote:
I presume it's a pretty old iPhone as Sky haven't supplied a new charger with an iPhone for a good few years now.
It would be Apple not Sky that do or do not supplier the charger. I recently got a iphone 17 not from Sky and to my surprise it did come with the cable.
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Message posted on 16 May 2026 08:03 PM
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Re: Charging problems
The iPhone 17e came with a charging cable not a plug but the cable is not working, I've only had the phone about a month give or take a little, The phone and cable came from Sky itself.
Message posted on 16 May 2026 08:06 PM
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Re: Charging problems
Do you have an Apple store near you that you could take the phone, cable and charging plug so they can look at it for you ?
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Message posted on 16 May 2026 08:10 PM
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Re: Charging problems
We don't have one locally but can travel to our nearest one soon. Thank you everyone for all your help, it's very much appreciated.
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