Charges for failed text (sms) messgaes

[craigski14]

I have checked  next months mobile bill and I have additional charges for what I know are failed text messages, will these be automatically refunded?

[caesarome]

Test messages are free within your package usually unless they were to other numbers like premium rate ones or were you somewhere in a "rest of the world" roaming country so does any of this apply to these texts ?

[craigski14]

I was attempting to participate in a competition via SMS but the attempts failed, but charges are aligned to next months bill.

[PandJ2020]

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@craigski14 wrote:

I was attempting to participate in a competition via SMS but the attempts failed, but charges are aligned to next months bill.

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So 'premium' texts which are not inclusive in your plan.

You'll need to contact Sky (Call 150) to challenge any charges if you think they failed.

[craigski14]

I dont 'think' they failed, they did fail as i have notifications within my sms folder that say 'couldn't send message' at the time I also recieved notifications that the message(s) had failed almost instantly.

[PandJ2020]

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@craigski14 wrote:

I dont 'think' they failed, they did fail as i have notifications within my sms folder that say 'couldn't send message' at the time I also recieved notifications that the message(s) had failed almost instantly.

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...but if they have appeared on your bill Sky may feel differently about it...