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Discussion topic: Charges for eSim reissue for new device

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This message was authored by: Q4quality

Charges for eSim reissue for new device

Hi,

 

I was trying to find this info but nowhere where it is clearly mentioned. 

 

is it completely free to get eSIM re-issued upon device upgrade using Sky app on the new device? 

 

how many times eSIM reissue is possible with or without charges in a year or while the phone is supplied by Sky and going through the contract? Also the case where if the phone is not supplied by Sky and purchased or sourced externally.

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This message was authored by: caesarome

Re: Charges for eSim reissue for new device

Posted by a Superuser, not a Sky employee. Find out more

@Q4quality 

I think you are asking is it free to move an esim to a new device then yes it is:


https://www.sky.com/help/articles/esim-sky-mobile-transfer-sim

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This message was authored by: Q4quality

Re: Charges for eSim reissue for new device

Thanks, since it is not mentioned the customer can assume all eSim replacements (same device) and reissues (change of device)  free of charge as long as the devices are compatible

This message was authored by: caesarome

Re: Charges for eSim reissue for new device

Posted by a Superuser, not a Sky employee. Find out more

@Q4quality wrote:

 can assume all eSim replacements (same device) and reissues (change of device)  free of charge as long as the devices are compatible


Yes to both.

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