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Discussion topic: Charged twice when swapped phone

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This message was authored by: Cedz

Message posted on ‎30 Mar 2025 09:05 PM

Charged twice when swapped phone

Swapped my old phone with nothing else to pay, but when I have had my new phone I’m being charged twice. Why

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎30 Mar 2025 09:11 PM

Re: Charged twice when swapped phone

Posted by a Superuser, not a Sky employee. Find out more

Swap returns can take 2-3 weeks to process.  It's not unusual to be billed for the old phone in the interim before being processed.

I am just another Sky customer and my views are my own even if you don't like the answers
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