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Discussion topic: Charged twice this month for mobile

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This message was authored by: Karla5

Message posted on ‎18 Jan 2025 04:49 PM

Charged twice this month for mobile

I have been charged twice this month for my phone bill? Any ideas why 

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This message was authored by: caesarome

Message posted on ‎18 Jan 2025 04:52 PM

Re: Charged twice this month for mobile

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@Karla5 

Are you new to Sky mobile because if you are this is correct:

 

https://www.sky.com/help/articles/understanding-my-bills

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This message was authored by: Karla5

Message posted on ‎18 Jan 2025 04:53 PM

Re: Charged twice this month for mobile

No im new to sky 

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This message was authored by: caesarome

Message posted on ‎18 Jan 2025 04:58 PM

Re: Charged twice this month for mobile

Posted by a Superuser, not a Sky employee. Find out more
@Karla5 wrote:

No im new to sky 

So you are new to Sky Mobile then the link I posted above applies as you are billed twice in the first month then it will be monthly this is because we pay in advance.

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This message was authored by: Karla5

Message posted on ‎18 Jan 2025 06:22 PM

Re: Charged twice this month for mobile

I'm not new to sky I meant 

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Message posted on ‎18 Jan 2025 06:34 PM

Re: Charged twice this month for mobile

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@Karla5 

Have you made an unnecessary manual payment?

Do both bills cover the same dates? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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