Charged twice for device

[mummyof9bratsxx]

I have 2 phone contracts with sky, 1 device i sent back but still have to pay, the other i am still using. I have changed my payment date from 22nd to 26th of the month and next month's bill i have been charged twice for my device, can anyone explain this please?

[PandJ2020]

I presume they are still processing the return - it can take 3-4 weeks and billing continues as normal.

[63johnw]

Hi @mummyof9bratsxx  as well as what @PandJ2020  has stated when you change your billing date the next bill will be higher. What do your future bills show ? 

[mummyof9bratsxx]

The old phone was returned last year x