Change in data plan and bill amendmemts

[Maria193]

My August bill was higher than expected. The data plan was changed on the 8/8 from 10Gb @ a discounted £7 per month to 40 Gb @ @ discounted £9 per month.

a charge of 9.87 is included for 22/7-7/8 for 40Gb (17 days) at the full, undiscounted rate of £18. This is an error as the 40Gb plan did not commence until 8/8. 
the charge for 22/7-7/8 should be 10gb at the discounted rate of £7 i.e £3.84.

there is therefore an overcharge in August of £6.03. 
Please confirm and action a credit for £6.03 in my September bill

[GD1]

@Maria193  No one can cofirm or action anythuing as this is a customer helps customer community, you're not contacting Sky customer services by posting here.

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[PandJ2020]

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@Maria193 wrote:

Please confirm and action a credit for £6.03 in my September bill

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You're not contacting Sky here - just other customers...

My August bill was higher than expected. The data plan was changed on the 8/8 from 10Gb @ a discounted £7 per month to 40 Gb @ @ discounted £9 per month.

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How was this change made?  As discounted plans are usually only for new additional SIMs.

Although, Sky's billing system can be hard to follow it's usually correct, especially if future bills are as expected.  (I seem to recall increasing a data limit does backdate - both the cost and data allowance)