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Discussion topic: using data abroad

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This message was authored by: elliemcdx

using data abroad

o have used all 25gb of my data roaming passport, i have data saved in my piggy bank is there any day to add data on to my roaming passport ??

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This message was authored by: caesarome

Re: using data abroad

Posted by a Superuser, not a Sky employee. Find out more

@elliemcdx 

If you have used the full 25GB allowed then you need to wait until it resets which will be on your billing date because if you don't and you use more data you will be charged for every GB you use so you are going to wrack up a large bill. If WiFi is available I would use that if you can.

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This message was authored by: Daniel0210

Re: using data abroad

Posted by a Superuser, not a Sky employee. Find out more

@elliemcdx 

See this link

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy

Roaming using Roaming Passport Plus (so in 120 countries) is now limited to 25GB per billing period.

 

From Skys own website...

"When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel."

 

"We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so."


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This message was authored by: PandJ2020

Re: using data abroad

Posted by a Superuser, not a Sky employee. Find out more

...and although you can use the Piggybank for your data allowance it cannot be used to override the 25GB limit.

I am just another Sky customer and my views are my own even if you don't like the answers
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