Change Home Address

[_sophie61]

I've just recently moved house and have been unable to change my home address on my Sky Mobile account. 

I've called the number as it says to do, however it just sends me a link which leads me to changing my address for broadband. 

Is anyone able to help with this please?

Thanks. 

[Daniel0210]

@_sophie61 

You can only do it by calling so persevere on the phone and if necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[Sukendhar]

I've just recently moved house and have been unable to change my home address on my Sky Mobile account. 

[Daniel0210]

@Sukendhar 

See my post above yours. You can only do this by calling Sky.

[Jesna]

I contacted to change my address. But it doesn't work

[Daniel0210]

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@Jesna wrote:
But it doesn't work

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@Jesna 

What doesn't work? Calling Sky to change your address is the only way to do it. 

[caesarome]

In what way doesn't it work, as you need to call Sky to speak to someone who then changes the details for you. To get through when asked any questions by the bot say nothing.