Discussion topic: Change Home Address
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Message posted on 19 Sep 2024 12:22 PM
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Change Home Address
I've just recently moved house and have been unable to change my home address on my Sky Mobile account.
I've called the number as it says to do, however it just sends me a link which leads me to changing my address for broadband.
Is anyone able to help with this please?
Thanks.
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All Replies
Message posted on 19 Sep 2024 12:29 PM
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Re: Change Home Address
You can only do it by calling so persevere on the phone and if necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 20 Sep 2024 07:09 PM
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Re: Change Home Address
I've just recently moved house and have been unable to change my home address on my Sky Mobile account.
Message posted on 20 Sep 2024 07:12 PM
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Re: Change Home Address
See my post above yours. You can only do this by calling Sky.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 04 Oct 2024 07:45 PM
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Re: Change Home Address
Message posted on 04 Oct 2024 07:49 PM
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Re: Change Home Address
@Jesna wrote:
But it doesn't work
What doesn't work? Calling Sky to change your address is the only way to do it.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 04 Oct 2024 07:50 PM
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Re: Change Home Address
In what way doesn't it work, as you need to call Sky to speak to someone who then changes the details for you. To get through when asked any questions by the bot say nothing.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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