Cant link sky ID

[Kayeigh]

I'm trying to activate my sky mobile esim. It says I need to link my sky ID. When I try to link it, it says sky ID already linked and to go back to mobile page, then tells me I need to link my sky ID to activate my sim card.

Any idea how to sort this?

[caesarome]

@Kayeigh 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Kayeigh.

[Lisa-P1987]

We are still looking to help you Kayeigh . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks