@Giacometti
Have you tried doing this when you are not signed into your Sky Glass account, if you have and the same happens then all you can do is to call Sky to get the order placed.
150 is the free number to use from a Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
Try saying nothing when spoken to by the bot.
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
