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Discussion topic: Cannot make or receive phone calls or texts

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This message was authored by Truckert This message was authored by: Truckert

Cannot make or receive phone calls or texts

How do you contact Sky when your iPhone won't make or receive phone calls or texts.

Neither will my sky work, so I cannot do an online form and please no one ask me to use bot, or read through guides. I have tried absolutely everything and nothing is working. I have a permanently showing full Wi-Fi logo, but showing No Service, occasionally searches for my Wi-Fi bars which are beside Wi-Fi logo.

All I want is an email address to contact a human being at Sky, as I can still send and receive emails - why I haven't a clue when the phone and text won't work.

i am going insane now, and this is the last attempt to try and find someone that can help or advise before the phone ends up in the snow in the garden.

dont know if this helps anyone help but my work phone is doing exactly the same as my own mobile so I can't get any work done as I cannot verify my identity to get onto my work system as my work mobile isn't receiving text or calls either! 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Cannot make or receive phone calls or texts

Posted by a Superuser, not a Sky employee. Find out more

Have you tried switching WiFi calling?  (Settings > Mobile Service)

I am just another Sky customer and my views are my own
This message was authored by 63johnw This message was authored by: 63johnw

Re: Cannot make or receive phone calls or texts

Posted by a Superuser, not a Sky employee. Find out more

Hi @Truckert  any issues showing ? You keep mentioning WiFi , is it your phone you are having the issue with or your WiFi ?

 

https://www.sky.com/help/articles/service-status-sky-mobile

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Truckert
Topic Author
This message was authored by Truckert This message was authored by: Truckert

Re: Cannot make or receive phone calls or texts

Seems to be the phones

Truckert
Topic Author
This message was authored by Truckert This message was authored by: Truckert

Re: Cannot make or receive phone calls or texts

Will switching to that mode 

Truckert
Topic Author
This message was authored by Truckert This message was authored by: Truckert

Re: Cannot make or receive phone calls or texts

Will switching to that mode not knock mobile bill up?

This message was authored by Nicky110 This message was authored by: Nicky110

Re: Cannot make or receive phone calls or texts

Hi please can you call me can't make any call just gone with sky not happy at all 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Cannot make or receive phone calls or texts

Posted by a Superuser, not a Sky employee. Find out more

@Nicky110 wrote:

Hi please can you call me can't make any call just gone with sky not happy at all 


Hi @Nicky110  no one will call you from sky as a result of your post on here. Any issues showing for your area ? 

https://www.sky.com/help/articles/service-status-sky-mobile

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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