Cannot link mobile account to Sjy ID

[Geoff16DD]

Opened new Mobile account yesterday.  SIM arrived today.  I have created a SKY ID which I believe is my email address and password. I now wish to link it to my mobile account.  I enter with surname and postcode.  It asks me then to enter last 6 digits of bank account billing which it accepts, then pressing 'Continue' I get the message 'Whoops, there has been a technical error, please try later'

I will add that this not unique to me.  My wife also opened Mobile account yesterday, she has exactly same issue.  We have tried different servers, still the issue, over the last 24 hours.  Help please, need to get SIM up and running

[caesarome]

@Geoff16DD 

Are you using the same details that you used, so same email address when placing the order ?

[Geoff16DD]

Absolutely 

[caesarome]

@Geoff16DD 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[SuperMatt]

Hello, @Geoff16DD. I'll send you an invite to a private chat shortly and we can help you.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Geoff16DD]

Hi.  this issue goes back to last week, still unresolved.  Have tried numerous times to link mobile to Sky ID and the error message shown below appears.  All data info is correct.  I was advised by Sky employee first to wait 24 hours, then 48 hours, then 72 hours to see if system cleared.  It hasn't.  I am not alone.  My wife also decided to go for Sky Mobile.  She created a completely separate Sky ID account but is also getting the same error message.  We have our SIM's from Sky, but cannot proceed.  The situation is impossible so I am assuming that by not being able to activate the SIM's, we have no obligations to SKY, and can proceed with another provider.   Correct?  Please confirm please.

''Whoops, there's been an error.  Sorry we are experiencing some technical difficulties, please try again later''

[caesarome]

@Geoff16DD 

Follow the advice shown here:
https://helpforum.sky.com/t5/Account-Billing/Sky-ID-linking-Whoops-there-s-been-an-error-what-finall...