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Discussion topic: Poor sky esim reception

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Avatar for Marky11
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This message was authored by: Marky11

Message posted on ‎18 Aug 2026 02:04 PM

Poor sky esim reception

Yesterday my sky esim unlimited was activated.  Since then my device only reaches 4G with one or two bars and continues to go offline.

 

I've tried turning on airplane mode for 30 seconds, restarted the phone etc but I'm still losing signal.  

 

Right now after spending 15 mins with no signal I've got one bar in 4G allowing me to write this.

 

Question: can I cancel the contract due to sky's inability to provide me with a strong connection.  (Even SMARTY guarantees full 5g and is £10 cheaper)

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎18 Aug 2026 05:52 PM

Re: Poor sky esim reception

Posted by a Superuser, not a Sky employee. Find out more

@Marky11 

You would need to speak to Sky to see what they say but before you do have you checked that there is no issues with your local mast:

 

https://www.sky.com/help/servicestatus/mobile

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