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Discussion topic: Cannot get mobile app at all

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This message was authored by: Sean113

Message posted on ‎14 Nov 2024 02:11 PM

Cannot get mobile app at all

I am a sky customer for years I had the mobile app but it disappeared and now I can't get it

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎14 Nov 2024 03:08 PM

Re: Cannot get mobile app at all

Posted by a Superuser, not a Sky employee. Find out more
@Sean113 wrote:

I am a sky customer for years I had the mobile app but it disappeared and now I can't get it

What do you mean by 'can't get it'?

 

If you've deleted it from your device reinstall it from the app or play store?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Sean113

Message posted on ‎14 Nov 2024 03:31 PM

Re: Cannot get mobile app at all

It's not an option on my App Store it's just the main sky app which I already have 

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This message was authored by: PandJ2020

Message posted on ‎14 Nov 2024 03:55 PM - last edited: ‎14 Nov 2024 03:55 PM

Re: Cannot get mobile app at all

Posted by a Superuser, not a Sky employee. Find out more
@Sean113 wrote:

It's not an option on my App Store it's just the main sky app which I already have 

The only relevant app is 'My Sky' - there are no other apps (other than Go and Sports)

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: caesarome

Message posted on ‎14 Nov 2024 04:01 PM

Re: Cannot get mobile app at all

Posted by a Superuser, not a Sky employee. Find out more
@Sean113 wrote:

It's not an option on my App Store it's just the main sky app which I already have 

Then what app is it you mean here as your mobile account is managed via the MySky app.

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