Cannot complete purchase (Techincal error)

[mrec]

I'm trying to make most of a black Friday deal by ordering a new phone. I've been with sky for over 11 years and have never had any problems before.

I select the phone, select the SIM card, go through and pass the credit check. Everything seems to be fine and then when I click complete order, it comes up with a screen saying 'there is a technical error, don't worry it's us not you' or something to that effect. Has anyone else had this problem? I've tried on multiple devices and my computer but all end the same way. Everything goes fine until the complete order button is pressed. 

I have spoken to sky this evening speaking to 2 different representatives. Neither of them seemed to understand my problem and the call centre was about to close so I gave up.

I had something kind of like this before when I was trying to buy a film from the sky store. Turns out there was some sort of block on my account which they removed and allowed me to purchase the film. Anyone heard of anything similar for buying phones/SIM cards?

If anyone has had similar and was lucky enough to be able to resolve it, I'd be really grateful to hear from you. 

Thanks

[caesarome]

@mrec 

When you spoke to Sky did you not ask them to place the order for you as you might have to do this if the error message continues.

[hcbrett]

I have also tried to purchase sim cards and had the same reply.  I have tried using the chatbox to no avail.  I am at a los as there does not seem to be a phone number or a human being to cantact.  I have tried a number of times previously and received the same response.  What is going on.

[caesarome]

@hcbrett 

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.