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Discussion topic: Cancel ipad contract

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This message was authored by: Petraityte

Cancel ipad contract

I wait long time, when cancel ipad contract because I no have this item

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This message was authored by: Daniel0210

Re: Cancel ipad contract

Posted by a Superuser, not a Sky employee. Find out more

@Petraityte 

To cancel your order you will need to call Sky. You can call free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Petraityte

Re: Cancel ipad contract

I call before ask no can help... So

This message was authored by: Daniel0210

Re: Cancel ipad contract

Posted by a Superuser, not a Sky employee. Find out more

@Petraityte 

Why can't they help? That's the only way to cancel an order. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Avatar for Petraityte
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Topic Author
This message was authored by: Petraityte

Re: Cancel ipad contract

Mail lost ipad, and again me charged sky

This message was authored by: 63johnw

Re: Cancel ipad contract

Posted by a Superuser, not a Sky employee. Find out more

Hi @Petraityte  if the delivery company has lost the item you will need to liaise with Skys an investigation can be carried out. Call on 150 from a sky sim. 

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I AM NOT A SKY EMPLOYEE

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I Wont Respond To Direct Messages So Ask Any Questions Here
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