Cancel in cooling period but keep number?

[BobbyGooding]

Weighing up my options here. 

Ongoing OTP issue is going on for too long, and giving me zero confidence in any future issues I may incur: https://helpforum.sky.com/t5/Sky-Mobile/OTP-not-being-sent/m-p/4591628#M197445

I can't access my bank, or my credit card, andI'm at the point where I just want to cancel, return phone, and go back to EE despite it costing more money to do so.

My question, I've transferred my number to Sky, if I cancel during the cooling period will Sky give me a PAC code to transfer my number back to EE? 

Bonus question, what happens to the Apple Watch I took out with Sky at the same time? 

[SKY1992bf]

---

@BobbyGooding wrote:

Weighing up my options here. 

Ongoing OTP issue is going on for too long, and giving me zero confidence in any future issues I may incur: https://helpforum.sky.com/t5/Sky-Mobile/OTP-not-being-sent/m-p/4591628#M197445

I can't access my bank, or my credit card, andI'm at the point where I just want to cancel, return phone, and go back to EE despite it costing more money to do so.

My question, I've transferred my number to Sky, if I cancel during the cooling period will Sky give me a PAC code to transfer my number back to EE? 

they should providing the sim contract is still in the cooling of period as well 

Bonus question, what happens to the Apple Watch I took out with Sky at the same time? 

if the watch is a purchase and not a free gift that came with the phone you can keep it, if it's a gift then you will most likely be asked to return it along with the phone 

---

[BobbyGooding]

Thank you for help, both sim and phone are in cooling off period, and Apple Watch is a separate credit agreement.

Will give them a call tomorrow to start the return process. 👍

[BobbyGooding · Accepted solution]

Just for completion's sake, just adding to confirm I contacted Sky today and the phone is being returned, PAC code has been issued, and the Apple Watch contract will continue separately. 

Just in case this helps anybody else down the line.