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Discussion topic: Can’t use sim

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JacobChivers
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Can’t use sim

‎30 Nov 2024 12:04 PM

Hi here are my symptoms

- When I try to make a call I get cannot make call

- I can't use my data (unless I'm abroad)

- can't send or receive messages

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caesarome
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Re: Can’t use sim

‎30 Nov 2024 12:06 PM

Posted by a Superuser, not a Sky employee. Find out more

@JacobChivers 

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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PandJ2020
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Re: Can’t use sim

‎30 Nov 2024 12:19 PM

Posted by a Superuser, not a Sky employee. Find out more
@JacobChivers wrote:

- I can't use my data (unless I'm abroad)

 

Is your SIM application setting set to 'abroad'?

I am just another Sky customer and my views are my own
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JacobChivers
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Re: Can’t use sim

‎30 Nov 2024 12:23 PM

I'm guessing that's in the iPhone settings. If so there is no option for abroad, only roaming

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caesarome
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Re: Can’t use sim

‎30 Nov 2024 12:28 PM

Posted by a Superuser, not a Sky employee. Find out more

@JacobChivers 

There should be this setting via this:

 

Settings > Mobile Service > SIM Applications > Make sure this is set to Home.

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JacobChivers
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Re: Can’t use sim

‎30 Nov 2024 12:48 PM

IMG_0636.png

 

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caesarome
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Re: Can’t use sim

‎30 Nov 2024 12:56 PM

Posted by a Superuser, not a Sky employee. Find out more

What happens if you select the roaming option ?

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