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Discussion topic: Can’t use sim

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This message was authored by: JacobChivers

Message posted on ‎30 Nov 2024 12:04 PM

Can’t use sim

Hi here are my symptoms

- When I try to make a call I get cannot make call

- I can't use my data (unless I'm abroad)

- can't send or receive messages

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎30 Nov 2024 12:06 PM

Re: Can’t use sim

Posted by a Superuser, not a Sky employee. Find out more

@JacobChivers 

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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This message was authored by: PandJ2020

Message posted on ‎30 Nov 2024 12:19 PM

Re: Can’t use sim

Posted by a Superuser, not a Sky employee. Find out more
@JacobChivers wrote:

- I can't use my data (unless I'm abroad)

 

Is your SIM application setting set to 'abroad'?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: JacobChivers

Message posted on ‎30 Nov 2024 12:23 PM

Re: Can’t use sim

I'm guessing that's in the iPhone settings. If so there is no option for abroad, only roaming

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This message was authored by: caesarome

Message posted on ‎30 Nov 2024 12:28 PM

Re: Can’t use sim

Posted by a Superuser, not a Sky employee. Find out more

@JacobChivers 

There should be this setting via this:

 

Settings > Mobile Service > SIM Applications > Make sure this is set to Home.

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Message posted on ‎30 Nov 2024 12:48 PM

Re: Can’t use sim

IMG_0636.png

 

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Message posted on ‎30 Nov 2024 12:56 PM

Re: Can’t use sim

Posted by a Superuser, not a Sky employee. Find out more

What happens if you select the roaming option ?

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