09 Nov 2024 09:38 AM
Sky mobile app does not allow me to turn off the parental control, even after I have added credit card
when clicking on the button, it just doesn't do anything. I have tried with 3 credit cards on several days and on WiFi/5g.
09 Nov 2024 10:01 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @Mato1 are you following this guide and definitely using credit cards as debit cards won't work ?
https://www.sky.com/help/articles/parental-controls-sky-mobile
09 Nov 2024 10:04 AM
Posted by a Superuser, not a Sky employee. Find out moreIf you are using only a credit card @Mato1 then all you can do is to phone Sky on 150 to see if they can do this for you.
11 Nov 2024 09:57 PM
I can't turn off the parental controls even after entering card info
11 Nov 2024 10:07 PM
Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:
If you are using only a credit card then all you can do is to phone Sky on 150 to see if they can do this for you.
29 Nov 2024 08:41 PM
I do not own a credit card
29 Nov 2024 08:50 PM
Posted by a Superuser, not a Sky employee. Find out more
@Shepette1982 wrote:
I do not own a credit card
Only a credit card will suffice (not a debit card). You can borrow a credit card if you haven't got one yourself, it doesn't have to be yours. The only other way is if you have signed a credit agreement with Sky, then they will already know you are 18 or over so if you call them on 150 they can deactivate this for you.
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