Can’t turn off Parental Control

[Mato1]

Sky mobile app does not allow me to turn off the parental control, even after I have added credit card

when clicking on the button, it just doesn't do anything. I have tried with 3 credit cards on several days and on WiFi/5g.

[63johnw]

Hi @Mato1  are you following this guide and definitely using credit cards as debit cards won't work ?

https://www.sky.com/help/articles/parental-controls-sky-mobile

[caesarome]

If you are using only a credit card @Mato1 then all you can do is to phone Sky on 150 to see if they can do this for you.

[Chris379]

I can't turn off the parental controls even after entering card info 

[caesarome]

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@caesarome wrote:

If you are using only a credit card then all you can do is to phone Sky on 150 to see if they can do this for you.

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[Shepette1982]

I do not own a credit card

[Daniel0210]

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@Shepette1982 wrote:

I do not own a credit card

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@Shepette1982 

Only a credit card will suffice (not a debit card). You can borrow a credit card if you haven't got one yourself, it doesn't have to be yours. The only other way is if you have signed a credit agreement with Sky, then they will already know you are 18 or over so if you call them on 150 they can deactivate this for you.