Can’t link sky ID

[Destiny15]

Hi, I’m trying to link my Sky Mobile account to my existing Sky ID so I can view my mobile plan. Every time I try to link it, I get the message: “The details entered do not match those we have on record. Please provide us with the details used at time of purchase.” I’m using the details I believe are correct, but it won’t let me link the account. Could you please check what details are registered to my Sky Mobile account and help me link it to my Sky ID? I’m also travelling to Greece very soon and need to check whether my plan includes EU roaming.

[63johnw]

Hi @Destiny15 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[ItWasAllMichele]

Thanks for escalating this @63johnw  We’ve sent an invite to chat to @Destiny15 

Please be aware conversations automatically close if there is no response within 48 hours.

[Arafth]

Can't link my id and can't activate sim i need help the surname you gave i don't know what is that

[63johnw]

@Arafth 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Jason-]

Hello @63johnw, thanks for making us aware of @Arafth's post. I'll send them an invite to chat now and we can help with their issue 👍🏻

Thanks, Jason-