Can’t link Sky ID to mobile account to activate sim

[Tom-W19]

Thanks for escalating. We've sent an invite to @KatieM123.

[lalalalalalal9993]

i've also had this problem

[febuary7]

I am having the same problem

[Anne1709]

I am having difficulty activating my sky SIM card. Before I can activate the SIM card I have to link my Sky ID account. But each time I put my surname, postcode and the last six digits of my bank account it keeps saying the details are wrong. For two days I have tried to activate this sim. I am getting to the stage where I think I will cancel this sim and stay with my original provider. I cannot even talk to anyone.

can someone help me please

[caesarome]

@Anne1709 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[KJ8888]

I am having the same issue - I have requested PAC from Vodafone and need this resolved 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Anne1709.

[Kazza291]

I'm having the same issue ... tried on my laptop, tablet and mobile still getting the same message!

[caesarome]

Would you like some help from Sky's messaging team as well @Kazza291 ?

[Kazza291]

Yes please

[febuary7]

Thank you for trying to assist. I am afraid I am not tech savvy. This is getting confusing.

[caesarome]

@Kazza291 @febuary7 

To get you some help with this I have escalated your posts to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent both @Kazza291 @febuary7 invites to chat.

[KJ8888]

I resolved the issue by phoning 150 (good response times) as I have Sky broadband/landline.   It seems that because I purchased the phone online it didn't link to my existing ID.  Did the SIM activation over the phone instead, all done in 15 minutes. 

[Fordie67]

As some details in the account were changed due to a bereavement and myself then taking over the account. I wish to speak to someone who can check that all the details have been inputted correctly ie. Change of bank account details. Which may be why it's not allowing the account to synchronise.