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Discussion topic: Can’t find my sim to activate

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This message was authored by: Kelly11x

Message posted on ‎22 Oct 2024 09:56 PM

Can’t find my sim to activate

I ordered my son a SIM card in May with a tablet device. I hadn't activated it yet as I was waiting for his current sim contract to end which it now has, so o have just tried to activate the sim so he can start using it but it's no longer showing on my account to be able to activate it 

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎22 Oct 2024 10:07 PM

Re: Can’t find my sim to activate

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kelly11x  if not activated within 31 days it drops off your account so you will need to order a new one at sky.com. 

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This message was authored by: Kelly11x

Message posted on ‎22 Oct 2024 10:15 PM

Re: Can’t find my sim to activate

That's great thank you, makes sense!

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This message was authored by: Taffyboy63

Message posted on ‎14 Feb 2025 05:36 PM

Re: Can’t find my sim to activate

Hi am still waiting for my sim card
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This message was authored by: 63johnw

Message posted on ‎14 Feb 2025 07:05 PM

Re: Can’t find my sim to activate

Posted by a Superuser, not a Sky employee. Find out more

Which SIM card @Taffyboy63  as this is a customer helps customer forum not sky CS we have no access to your account. 

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This message was authored by: caesarome

Message posted on ‎14 Feb 2025 07:15 PM

Re: Can’t find my sim to activate

Posted by a Superuser, not a Sky employee. Find out more
@Taffyboy63 wrote:
Hi am still waiting for my sim card

@Taffyboy63 

They are delivered by Royal Mail so when did you order it ?

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