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Discussion topic: Can’t find my sim to activate

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Kelly11x
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This message was authored by Kelly11x This message was authored by: Kelly11x

Can’t find my sim to activate

‎22 Oct 2024 09:56 PM

I ordered my son a SIM card in May with a tablet device. I hadn't activated it yet as I was waiting for his current sim contract to end which it now has, so o have just tried to activate the sim so he can start using it but it's no longer showing on my account to be able to activate it 

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63johnw
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Re: Can’t find my sim to activate

‎22 Oct 2024 10:07 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kelly11x  if not activated within 31 days it drops off your account so you will need to order a new one at sky.com. 





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Kelly11x
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Re: Can’t find my sim to activate

‎22 Oct 2024 10:15 PM

That's great thank you, makes sense!

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