Can’t afford to pay my whole bill

[Vicky1709]

Hi I was just on the phone to someone very rude he put the phone down on me after tell me to get lost! How rude are these Indian call

centres? I'm Indian myself so I'm not being racist I just do not want to deal with them again. They are not helpful at all useless as hell!!! I need to speak to a UK representative as soon as possible in regards of my Sky phone bill

[63johnw]

Hi @Vicky1709  skys system is automated with regards payments. If sky try to take the direct debit and it's not there then they try again 10 days later. If still not there then services will be restricted. You can't part pay and Sky don't accept promises to pay no matter what Sky CS may say. 

[Daniel0210]

@Vicky1709 

Calls to Sky go to the next available agent wherever they may be based. You can't stipulate a UK agent. 

As stated above, and if your services are not yet restricted the following process applies…

🔹If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔹If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass