Can't activate sim

[Paulpava12]

I’m having the same issue I’ve tried activating my new sim and it says I have to link it to my account. It asked for

surname

postcode

last six from account number 

after doing this it says I’m already linked and won’t let me continue to activate the sim. Please help

[caesarome]

@Paulpava12 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Lisa-P1987]

Update – We are still looking to help you Mand+S. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks :))  

[Natalie+Mitchell]

I have received a new handset (through swap) also received a new SIM card, put new sim in and set up the device from my old phone. Logging onto sky to activate the sim and it says all done ✅ you'll receive a text to let you know when the sim is active. It's been 8 hours, should it be taking this long? 
thank you 

[63johnw]

Hi @Natalie+Mitchell not normally. Out of interest why did you get a new sim and not just use your old one ? Did you need a new number ? 

[Natalie+Mitchell]

@63johnw  The phone came with a new sim so used that one and followed the instructions. Seems a little odd to be taking so long to get activated. 

[63johnw]

What happens if you put your old one in ? Once this one activates you may find it's a different number and you could be paying for two plans @Natalie+Mitchell   

[caesarome]

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@Natalie+Mitchell wrote:

@63johnw  The phone came with a new sim so used that one

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Most phones come with a sim card by default so if you didn't order a new one @Natalie+Mitchell then all you need to do is to use the one you have got.

[Angela1980]

Hi I'm the same got my new SIM cards didn't work so sent me out new ones and it's still activating surely it should be done by now it's been 48hours could someone help me sort this please otherwise I will have to cancel thanks 

[MarcusB]

received my sky sims (For 2 mobile accounts)  in the post today when I try to activate it with surname /postcode /last 6 digits of bank account . it says not recognised

[SynysterD]

Am also experiencing difficultues activating my 2 sim cards that I received today. I try to link my sky id and provide surname , postal code and last 6 digits of bank account number but it states We have been unable to identify this account with the details provided

[Dave332]

I got a replacement sim put it in but cannot activate it also a have another  sim I don't use