Can't activate sim

[Chezzy07]

Hi, I have the same issue. I cannot activate a Sim. It's a second I have for a watch. Hiw do I go about activating? Thanks 

[caesarome]

@Chezzy07 

Are you signed in with the correct Sky ID before trying to do this ?

[Chezzy07]

Yeah logged in my normal sky account. I can't see the sim anywhere. Thanks 

[caesarome]

When you ordered it did you set up another Sky account as this is what some people are doing in error when ordering a second device or sim ?

[GordonSharma]

Can I have another expert referral?

My sim and phone are on a new account not my original but it is impossible to log into that account.

I cant activate the sim and noone seems to be offering to move it onto the correct account.

I already have 2 sims this is a third.

if i can't get it resolved I think I will just take all 3 sims to Smarty or o2 direct

[caesarome]

@GordonSharma 

I have escalated your post to Sky who will be in touch with you regarding this via a blue chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Chezzy07]

No I didn't set up a new account. I did it on my original. 

[GordonSharma]

I did the same
I ordered logged in through the app

i used the same email address as my sky id in everything (my only address lol)

Many of us have the same problem it has to be a Sky issue

[Chezzy07]

@caesarome can you escalate mine also please? Thanks 

[caesarome]

I have escalated this for you @Chezzy07 so keep an eye out for the chat bubble to appear at the bottom of the page sometime tomorrow,

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Chezzy07]

Hi, where is the option to chat? Thanks 

[Chezzy07]

@Greenfingers001 how do I receive the invite to chat? I can't see anything. Thanks 

[caesarome]

There should a blue/red bubble at the bottom of the page so if you don't see this then try using a different web browser.

[Keithdolly6]

Everytime I try to activate my sim it asks for my surname, post code and last 6 digits of bank account number. However is saying they do not recognise these despite the fact I have a skyid account to pay for my sky tv