Can someone advise me on activating a second sim on my account.

[SteveHoliday]

When trying to activate a second sim I have two options. Replace or new sim. I can only see my first phone information on my account. I cannot see where I can add an addition sim and hand set. Thanks

[GD1]

@SteveHoliday It should be New Sim  https://www.sky.com/help/articles/sky-mobile-activate-your-sim-how-to-activate

[SteveHoliday]

I cannot see an option to activate the sim after the new sim option. I see my first sim my device and accessories 

[GD1]

@SteveHoliday   I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Lisa-P1987]

Thank you for escalating this. We have sent SteveHoliday an invite to chat 🙂 

[Lisa-P1987]

Update – We are still looking to help you SteveHoliday. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂