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Discussion topic: Can not make calls

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This message was authored by: Aimez

Message posted on ‎24 Dec 2024 07:48 PM

Can not make calls

When I am trying to ring people there's a woman saying

'sorry we can not connect this call. If you have set a spend cap then you can review or change it at sky.com' then the call ends.

also I have no data.

can anyone help

 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎24 Dec 2024 07:54 PM

Re: Can not make calls

Posted by a Superuser, not a Sky employee. Find out more

Are you in the UK and if so is this happening on all calls you are trying to make ?

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This message was authored by: Aimez

Message posted on ‎26 Dec 2024 11:27 AM

Re: Can not make calls

Yes I am in the uk and this is happening on every call I try to make.

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This message was authored by: Geeclaire

Message posted on ‎08 Jan 2025 09:56 AM

Re: Can not make calls

Did you manage to sort this as I'm experiencing the same issue 

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Message posted on ‎06 Apr 2025 10:16 AM

Re: Can not make calls

I am also getting this now, the other contracts on my account are working fine. But mine and my father in laws aren't working 

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