Can not access my messages

[TomIles]

Hi, I have recently ordered a new phone on a 36 month contract with Sky and need to sign my credit agreement but every time I click the link on the email I was sent it takes me to the general page. I have tried to look in my messages to find it but it just says "Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit."

Any advice to try to find my credit agreement/ fix this issue?

Thanks 

[GD1]

@TomIles  Deleting browser cache/cookies should resolve the error.

[TomIles]

Thank you, now it says that I can't access my messages because "I don't have any sky products"?

[caesarome · Accepted solution]

Have you linked your mobile account to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[annrobs]

i am having a similar problem received my 2 new phons but need the credit agreement number to claim gifts but cant find them @TomIles any idea where i can access them can't even fing the email

[caesarome]

@annrobs 

To claim upload a picture of an email about your order and also upload your credit agreement. Put the agreement number in the order number tab without the letters.

Your credit agreement can be found in your message centre:

https://messages.sky.com/message-centre

Samsung will send this within 45 days of the claim being validated.