Calls Cutting out. Phone or Network?

[karend68]

@Lisa-P1987  As in this picture, so yes, I won kd need to explain why I was chatting.

[Lisa-P1987]

We do ask for your account number as the first message. That is us initiating a chat. 

Are you wanting to discuss this with us? I will need to re-escalate your post. 

That chat bubble in the image above is now closed so it no longer shows our initial messages which ask for the account number. 

[karend68]

Yes please.

[Lisa-P1987]

I have escalated that now @karend68

[Greenfingers001]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂

[Leeds1992]

I am still having trouble with my phone cutting out the recipient can hear me but I can't hear them it's a joke happening most of the time. 

[karend68]

No further response? Last thing I answered was when I was asked for a 55 number. I've not seen anything since then plus I've been at work the last 2 days.

[Daniel0210]

@karend68 

Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. Also if you fail to respond to each message from Sky within 48 hours the chat will automatically close. Replies on the chat aren’t instant so you needed to keep checking the chat thread regularly, even if it's once a day. Would you like a third escalation?

This link explains how the chat process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[karend68]

@Daniel0210  The last reply them that I saw was them asking me to send a 55 number and they were going to transfer the chat. I sent that and saw nothing after, I checked for a few hours then was working all weekend.

No, I don't think there's much point escalating again, I was asked to do a hard reset on the phone, which I refuse to do. This is a brand new phone, Apple did a hard reset on the last phone and there was no difference. So the problem is the network, not the phone. 

As much as I was trying to put up with it it's getting very annoying so I'd just appreciate if you let me know my contract end date, should be about June I think.

[Daniel0210]

@karend68 

As per my post, I'm a customer like yourself. 

[karend68]

@Daniel0210 Sorry, missed that bit.

[Lj130]

Hello can you please look into this for me? I have tried contacting and the website advice is ridiculous doesn't give you any actual advice. My phone rings, I go to answer, cuts out then immediately calls back it's driving me insane, been doing it over a week now. 

look forward to it fixing 

thanks 

[karend68]

@Greenfingers001 Hi, can you escalate this again please. I was just trying to put up with it because I am trying to stick with Sky, but now that my bill has gone up by £2, it's not something I'm willing to do anymore.

[Daniel0210]

@karend68 

You shouldn't tag employees really as they might not be working or on holiday. 
I’ve escalated your post to Sky for a third time and they may get in touch with you later or tomorrow. You need to be prepared for the same troubleshooting they asked you to do previously.

Look out for an email and also a blue/red speech bubble on the bottom left of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically so don’t miss this opportunity. Also if you fail to respond to each message from Sky within 48 hours the chat will automatically close. Replies on the chat aren’t instant so keep checking the chat thread regularly.

Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains how the process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[karend68]

@Daniel0210 

Well yet again, I didnt know this.  Just u escalate it please, it's too much hassle, I'll just call.  Maybe just delete the whole thread.