05 Jul 2024 04:45 PM
Hi
We are going to Morocco on holiday.
We will add the sky passport to the contract while away.
If someone from the UK rings us when we are aboard will it cost them more?
Thanks
05 Jul 2024 11:23 PM
Posted by a Sky employeeCalling a UK Mobile from the UK will cost the person in the UK the same wherever in the world that UK Mobile is located.
The charge is determined by the number you're dialling not where that phone currently is.
In addition you will only be charged for receiving a call in Morocco if you answer a call, not if someone calls you and it's unanswered or they leave you a Voicemail.
05 Jul 2024 04:47 PM
Posted by a Superuser, not a Sky employee. Find out more
@GLambert80 wrote:
If someone from the UK rings us when we are aboard will it cost them more?
They would need to check with their provider or is that Sky Mobile/Talk ?
05 Jul 2024 05:13 PM
It will be a landline calling to sky mobile
Thanks
05 Jul 2024 05:14 PM
Posted by a Superuser, not a Sky employee. Find out moreAnd who is the provider of the landline is it Sky ?
05 Jul 2024 05:19 PM
Posted by a Superuser, not a Sky employee. Find out more
@GLambert80 wrote:
We are going to Morocco on holiday.We will add the sky passport to the contract while away.
Just to add, using your Sky sim in Morocco will be very expensive as it falls under "rest of the world" charges.
05 Jul 2024 06:30 PM - last edited: 05 Jul 2024 06:31 PM
Posted by a Superuser, not a Sky employee. Find out moreAs above, there is no passport for Morocco. You pay for your usage:
£2.16 per MEG of data (not Gig)
£2.16 per minute calls
£1.80 per minute to receive calls (anecdotally it seems this is charged by the local carrier even if calls unanswered)
50p per text
Unless you are happy with these charges then ensure your phone is set to flight mode and only connect to WiFi.
05 Jul 2024 07:52 PM
I'm not entirely sure. It's someone currently in prison 🙈
05 Jul 2024 07:55 PM
Posted by a Superuser, not a Sky employee. Find out moreI should imagine it might cost them a bit as it would you to receive the call as you can see from the posts above.
05 Jul 2024 08:47 PM
Posted by a Superuser, not a Sky employee. Find out more@GLambert80 It may be worth getting whoever is going to be calling from the prison to speak to a member of staff to see if that sort of call is possible, if it is then it may well be more expensive so they would need to make sure their prison account has sufficent funds to cover the costs.
05 Jul 2024 11:23 PM
Posted by a Sky employeeCalling a UK Mobile from the UK will cost the person in the UK the same wherever in the world that UK Mobile is located.
The charge is determined by the number you're dialling not where that phone currently is.
In addition you will only be charged for receiving a call in Morocco if you answer a call, not if someone calls you and it's unanswered or they leave you a Voicemail.
06 Jul 2024 08:46 AM
Posted by a Superuser, not a Sky employee. Find out moreIf the person in Morocco was to then listen to the voicemail @Ollos123 would they be charged international rates ?
06 Jul 2024 09:35 AM
Posted by a Sky employeeYes. It would be the same cost as a call to the UK.
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