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Discussion topic: Calling a sky mobile number when it's abroad

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This message was authored by GLambert80 This message was authored by: GLambert80

Calling a sky mobile number when it's abroad

Hi

We are going to Morocco on holiday. 

We will add the sky passport to the contract while away. 

If someone from the UK rings us when we are aboard will it cost them more? 

Thanks 


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This message was authored by Ollos123 This message was authored by: Ollos123 Answer

Re: Calling a sky mobile number when it's abroad

Posted by a Sky employee

Calling a UK Mobile from the UK will cost the person in the UK the same wherever in the world that UK Mobile is located.

The charge is determined by the number you're dialling not where that phone currently is.

 

In addition you will only be charged for receiving a call in Morocco if you answer a call, not if someone calls you and it's unanswered or they leave you a Voicemail.

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This message was authored by caesarome This message was authored by: caesarome

Re: Calling a sky mobile number when it's abroad

Posted by a Superuser, not a Sky employee. Find out more

@GLambert80 wrote:

If someone from the UK rings us when we are aboard will it cost them more? 


They would need to check with their provider or is that Sky Mobile/Talk ?

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GLambert80
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This message was authored by GLambert80 This message was authored by: GLambert80

Re: Calling a sky mobile number when it's abroad

It will be a landline calling to sky mobile 

Thanks 

This message was authored by caesarome This message was authored by: caesarome

Re: Calling a sky mobile number when it's abroad

Posted by a Superuser, not a Sky employee. Find out more

And who is the provider of the landline is it Sky ?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Calling a sky mobile number when it's abroad

Posted by a Superuser, not a Sky employee. Find out more

@GLambert80 wrote:
We are going to Morocco on holiday. 

We will add the sky passport to the contract while away. 


@GLambert80 

Just to add, using your Sky sim in Morocco will be very expensive as it falls under "rest of the world" charges. 

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Calling a sky mobile number when it's abroad

Posted by a Superuser, not a Sky employee. Find out more

As above, there is no passport for Morocco.  You pay for your usage:

£2.16 per MEG of data (not Gig)

£2.16 per minute calls

£1.80 per minute to receive calls (anecdotally it seems this is charged by the local carrier even if calls unanswered)

50p per text

 

Unless you are happy with these charges then ensure your phone is set to flight mode and only connect to WiFi.

I am just another Sky customer and my views are my own
GLambert80
Topic Author
This message was authored by GLambert80 This message was authored by: GLambert80

Re: Calling a sky mobile number when it's abroad

I'm not entirely sure. It's someone currently in prison 🙈

This message was authored by caesarome This message was authored by: caesarome

Re: Calling a sky mobile number when it's abroad

Posted by a Superuser, not a Sky employee. Find out more

I should imagine it might cost them a bit as it would you to receive the call as you can see from the posts above.

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This message was authored by daveNOS This message was authored by: daveNOS

Re: Calling a sky mobile number when it's abroad

Posted by a Superuser, not a Sky employee. Find out more

@GLambert80 It may be worth getting whoever is going to be calling from the prison to speak to a member of staff to see if that sort of call is possible, if it is then it may well be more expensive so they would need to make sure their prison account has sufficent funds to cover the costs.

This message was authored by Ollos123 This message was authored by: Ollos123 Answer

Re: Calling a sky mobile number when it's abroad

Posted by a Sky employee

Calling a UK Mobile from the UK will cost the person in the UK the same wherever in the world that UK Mobile is located.

The charge is determined by the number you're dialling not where that phone currently is.

 

In addition you will only be charged for receiving a call in Morocco if you answer a call, not if someone calls you and it's unanswered or they leave you a Voicemail.

This message was authored by 63johnw This message was authored by: 63johnw

Re: Calling a sky mobile number when it's abroad

Posted by a Superuser, not a Sky employee. Find out more

If the person in Morocco was to then listen to the voicemail @Ollos123 would they be charged international rates ? 





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This message was authored by Ollos123 This message was authored by: Ollos123

Re: Calling a sky mobile number when it's abroad

Posted by a Sky employee

Yes. It would be the same cost as a call to the UK.

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