Hi there I'm just writing to see if anything can be done to be helped with my new iphone 14 plus that I received on the 05/06/2023.
The day that it was delivered and I received it I set the phone up and everything transferred from my previous iPhone 12 over to this phone fine. Since I started using it I have noticed that there has been 2 issues with the phone; first issue being that when I am just on my phone wether it be an app, imessage, games My phone screen will just go black, when this happens I can't use any of my buttons (Power off) etc it goes blaxk then after about a minute the apple logo comes up and then 5-10 minutes later after this black screen with the logo my phone will come back on with everything refreshed. This has happened multiple times since I got it on the 5th. There is not a set time that this happens it just does it every so often during the day and is really not good considering I only received this iphone 3 days ago and is a brand new one. I have tried to factory reset and Wrase this iPhone and still no help.
The second issue I was having was call failing and not holding , I'm unsure as to why they were doing this as when i would call somebody the call would only last about 2 minutes on facetime before automatically cutting off and saying 'Call failed' This has happened multiple times even if I have had data or Wi-Fi.
Hopefully this issue can be resolved by you guys,
Kind Regards
Megan
