Billing

[Aisha11]

I've been over charged I think I should be getting unlimited mobile data and messages - it should come to £54 a month but I was charged £70.16 

[63johnw]

Hi @Aisha11  is this your first bill ? If so it's usually higher as you pay for the first few weeks then next month in advance. Your bill should show a breakdown of the periods covered. 

[Aisha11]

No it's not my first bill 

[63johnw]

What does your bill show @Aisha11  we are all customers here so no one has access to your information. Have you been abroad ? Sent any premium rate messages ? 

[Aisha11]

Bill says that it's my data that's been charged but it says unlimited 

[63johnw]

I think you will need to call sky on 150 for help with this @Aisha11