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Discussion topic: Bill

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This message was authored by: Leah74

Message posted on ‎17 Sep 2025 12:19 PM

Bill

Hi it looks like I've been charged twice for my phone bill!!  I've only got one phone and one iPad please get this sorted!

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This message was authored by: PandJ2020

Message posted on ‎17 Sep 2025 12:24 PM

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more
@Leah74 wrote:

Hi it looks like I've been charged twice for my phone bill!!  I've only got one phone and one iPad please get this sorted!

Did you make any manual payments?

 

Is this a new contract?

 

What do your bills show?

 

p.s. we are other customers here - you are not contacting Sky customer services by posting here.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎07 Oct 2025 10:11 AM

Re: Bill

I have been charged twice for an Apple iPad 2025 125GB blue but I only own one 

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This message was authored by: Daniel0210

Message posted on ‎07 Oct 2025 10:19 AM

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Alicia05 

Two questions…

1 have you made an unnecessary manual payment when having the required direct debit or continuous card payment set up? 

2 do the dates on those bills cover the same period?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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