Bill

[Elliesm]

I paid my bill of £39 on the 7th February then later on that day you have took the same amount of £39 out of my account even though I paid it 

[SKY1992bf]

@Elliesm If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted

For direct debits if first attempt fails sky try again 10 calendar days later automatically and if second attempt fails your service will be restricted and that's the point to make a manual payment

you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now

You can now either leave the overpayment on your account as credit to use against a future bill or contact Sky and request a refund which will take 3-5 working days to complete

For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date

[caesarome]

@Elliesm 

The mistake you made was manually paying it as there was no need to do this because as you now know doing this the day before your billing date doesn't stop the payment from being taken.

You should now see a credit on your account that can either be refunded or left as it will then be used to pay next months bill.