Bill

[Ahlanna]

I can't work out why my bill for feb 2025 is showing up £100 more than it should be whilst having a £0 spending cap on both my devices 

[GD1]

@Ahlanna  Have you looked at the bill breakdown?   As customers we can't see your bills, you'll need to look closely at this bill to see what the charges relate to.

[caesarome]

@Ahlanna 

Have you been abroad recently ?

[Ahlanna]

Last time I went abroad was start of November meaning it would of went in Decembers bill not February's and I didn't use my date, calls or texts as I roamed off the free wifis surrounding 

[caesarome]

So looking at your bill itself what does it show that these charges are from ?

[Ahlanna]

I have checked the bill break down and it looks like they are charging me twice for both of the devices I have making them both double what they should be but I don't know how I can go about this to get it back to normal before the bill comes out as I have tried ringing them multiple times 

[caesarome]

Do these double charges cover the same date period ?

[Ahlanna]

it appears so on the app 

[caesarome]

In that case all you can do is to stay on the line as you will need to speak to Sky about this.