Discussion topic: Bill
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Message posted on 16 Jan 2025 06:14 PM
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Bill
I can't work out why my bill for feb 2025 is showing up £100 more than it should be whilst having a £0 spending cap on both my devices
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All Replies
Message posted on 16 Jan 2025 06:23 PM
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Re: Bill
@Ahlanna Have you looked at the bill breakdown? As customers we can't see your bills, you'll need to look closely at this bill to see what the charges relate to.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 16 Jan 2025 07:20 PM
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Re: Bill
Have you been abroad recently ?
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Message posted on 16 Jan 2025 07:52 PM
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Re: Bill
Last time I went abroad was start of November meaning it would of went in Decembers bill not February's and I didn't use my date, calls or texts as I roamed off the free wifis surrounding
Message posted on 16 Jan 2025 08:04 PM
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Re: Bill
So looking at your bill itself what does it show that these charges are from ?
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Message posted on 16 Jan 2025 08:07 PM
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Re: Bill
I have checked the bill break down and it looks like they are charging me twice for both of the devices I have making them both double what they should be but I don't know how I can go about this to get it back to normal before the bill comes out as I have tried ringing them multiple times
Message posted on 16 Jan 2025 08:12 PM
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Re: Bill
Do these double charges cover the same date period ?
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Message posted on 16 Jan 2025 08:13 PM
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Re: Bill
it appears so on the app
Message posted on 16 Jan 2025 08:16 PM
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Re: Bill
In that case all you can do is to stay on the line as you will need to speak to Sky about this.
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