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Discussion topic: Bill

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This message was authored by: Harry109

Message posted on ‎19 Dec 2025 12:46 PM

Bill

Hi can you help I have sent you 12 phones back and I'm still getting charged for them  the first one is an iPhone 15 pro max which you had for 2 months and I'm still paying for it. And an iPhone 15 plus which I've sent a back on at least 2 weeks ago and I'm still paying for both off them I'm not happy with this can you sort it out please 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎19 Dec 2025 12:50 PM

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Harry109 
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

 

You've sent 12 phones back? Devices are taking at least 3 weeks to be processed, checked for damage and their value confirmed if some of these were part of a swap. 

Youll need to contact Sky to chase this up. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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