Bill

[ginger69]

I want to know what does credit mean on my statement? It says credit £271.00 

im confused of what that is?

can you help me please? 

[SKY1992bf]

@ginger69  It means you're in credit by that much 

have received any form of compensation from sky or have you been paying your bills manually whilst Sky has been taking the payments automatically?

[ginger69]

Ok so can I transfer the credit amount of £271.00 back into my bank account? 

[caesarome]

You haven't said why the credit is on your account as compensation credit can not be transferred so is it because you have been manually paying your bill when there is no need to do this ?

[SKY1992bf]

@ginger69  Depends how the credit originated 

A) have you been paying your bills manually when you already have a direct debit or continuous card payment setup 

or 

B) have you received some form of compensation 

you can usually only receive a refund for A

[ginger69]

I have paid 2 months bill by logging into my account & paying it myself 

[caesarome]

@ginger69 

So as stated by myself and @SKY1992bf you don't need to make these manual payments as Sky will take it from whatever payment method you have setup on your account.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @ginger69.